reservations@crosswatermaldives.com
+960 7560609
1. Clients and companies who do not have a contract or credit facilities arrangement with us are to pay as per the pro-forma invoice. The details are shown on the pro-forma invoice.
2. All the invoices should be settled on or before due date or within the agreed credit period. If there is any discrepancy on our invoice, it should be brought forward to our notice immediately upon receipt, no reduction on our invoices are allowed at any circumstance without prior authorization or credit note.
3. We have several payment options for our clients:
(a) Online Payment Gateway – Credit Card/ Debit Card – VISA, American Express, MasterCard, Maestro Card and China Union Pay
(b) Telegraphic Transfer (T.T.) ie. Swift Transfer – From foreign bank accounts to our company account held with Bank of Maldives or State Bank of India.
(c) Bank-to-Bank Wire Transfer – For customers with Maldivian Bank Accounts.
(d) POS terminal – For customers wishing to pay in person at our office by Credit Card or Debit Card
4. Upon receipt of your payment our Reservations Team will send you a confirmation receipt after reviewing your payment.
5. If your credit card payment is not processed for any reason, we will notify you within 24 hours. In the case, there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.
6. All bookings for resorts, hotels, vacation packages, cruises are not guaranteed unless you receive a confirmation number by email upon receiving the payment by Crosswater Maldives.
7. All prices are displayed in United States Dollars (USD).
8. All Vacation packages are non- refundable and non-transferrable
9. Your credit card will be charged for the full amount of your holiday package at the time of booking. No portion of the holiday package is guaranteed including price, availability and/or dates of travel, until the full payment of the entire holiday package is received.
10. All of our holiday packages, Hotels/ Resorts cruises, Guest Houses and our service fees are NON-REFUNDABLE. Local & Expats Special Offer packages sold are fully NON-REFUNDABLE in any case and 100% will be charged for no-shows and cancellations. The following rules laid out below are applicable to international bookings only.
11. If for any unforseen circumstance the guest requests for cancellation of booking upon confirmation, the application for refund will be assessed based on the following criteria.
> If you have applied for a cancellation and refund with us and if the fair rules provide for cancellation and refunds.
> If you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing.
> If we are able to secure waivers from suppliers to process this cancellation and refund.
12. All cancellations must be done in writing via email. If your request for cancellation meets the above conditons and in cases where the company is able to offer a refund based on careful evaluation of your application, for any booking or purchase, Cancellation Fee will be applied as follows;
13. We have a 90 day free cancellation policy for international bookings. For any bookings less than 90 days, as a general rule, 50% of the total amount will be charged as Cancellation Fee. However, for cancellations that is less than 60 days, the following charges will be applied.
> Cancellation more than 60 Days, 50% will be charged on total amount.
> Cancellation Between 30 to 60 Days, 75 % will be charged on total amount.
> Cancellation less than 30 Days 100 % will be charged, including No show, and this will be non-refundable.
14. All transactions on our website are completed via secure payment gateways. We do not store your card details at any given time.
15. All refunds are processed on first-come first-served basis. Hence, the refund process take 30 - 60 days depending on the queues to be served.