reservations@crosswatermaldives.com
+960 7560609
Crosswater Maldives cares about your privacy and we are committed to doing everything we can to protect any personal data that you give to us. We believe in transparence, and we are committed to being upfront about our privacy practices. We want you to be familiar with how we collect, use and disclose information, including personal information.
This Privacy Policy describes our practices in conjunction with the information we collect through forms, cookies or by other means.
We do not collect any information from credit card. We use Bank of Maldives Secure server for credit card processing. You will be redirected to Bank of Maldives, Maldives Payment Gateway secure server for entering you card details.
When you book a holiday with us, you will be required to provide us with certain information, including your name, address, e-mail address and phone number and payment information. When you submit a form, you give us certain information voluntarily. This information is used for the purpose of delivering you a service we offer including booking accommodation and other facilities.
If you are travelling with others or booking a holiday for someone else, you will need to give us personal information about them when making the booking, for example their name and age. It is your responsibility to ensure that anyone who you have provided personal information about is aware that you have done so and accept how we use and process their information.
Once we have collected the information about you, it will be used for the purpose of providing you a service that you have requested. We will use the contact information you share with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. For example, helpful information about the destination to which you are traveling, security alerts, administrative messages about your holiday and emails to communicate with you regarding urgent and important matters related to your holiday.
When you place an order with us and you have not opted out (or in any other case, if you have opted in to receive marketing by e-mail or text message), we may contact you by e-mail or text message with information about other goods and services that we offer that are similar to those that you have already purchaged or enquired about and we think may interest you based on the information we hold about you. We may also use your contact details to contact you by phone or email with details of products and services that we think may be of interest to you (unless you have told us you do not want to receive these communications.
We, sometimes, use your data to help us improve the quality and functionality of the services that we offer including the use of information for analytics purposes to understand how people use our websiteso we can make it more intuitive and user-friendly.
Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorized personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely.
If you make a booking with us, it is necessary for us to share your reservation data with relevant third parties, such as resorts, hotels and guesthouses, to complete your booking. This may include your name, contact details, payment details, the names and ages of any guests travelling with you, along with any preferences or special circumstances you told us about when you made your booking. If you contact us with a query about your booking we may pass this on to our suppliers if they are better placed to help you.
When you visit our website, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser and lets Crosswater Maldives help enhance your navigation through our site. A cookie may also convey information to us about how you use our website (e.g. the pages you view, the links you click and other actions you take on our website), and allow us or our business partners to track your usage of the website over time.
Crosswater Maldives may periodically update this Policy. We will notify you about significant changes to it. The most current version of the policy will always be published on this site.